Taking Care Reviews

It’s a nice little discreet bit of kit, really. Does the job fine and is easy enough to use without drawing attention.

I’m still waiting on my replacement, i don’t get why the whole process has to be this complicated. It’s taking way longer than I expected, and the experience hasn’t been great

So far, the service seems mostly trustworthy. I’ve had a couple of small issues that make me a little unsure, but nothing major. I guess with anything like this, you just have to pay attention and use common sense.

I raised a complaint and it still hasn’t been sorted, which is really frustrating. I’ve been waiting far too long for a proper update or resolution. If this doesn’t get dealt with soon, I’ll seriously consider leaving and going elsewhere

Getting this thing activated was a nightmare. I kept trying to set it up properly, but the whole process felt broken and frustrating from start to finish...

I tried placing an order on the Taking.Care website and found the whole thing frustrating. The pages felt clunky, and by the end I wasn’t even sure if the order had actually gone through properly.

For something this important, I really expected the process to be clearer and easier. What made it worse was the lack of any real human contact, no one to quickly check with or reassure me. I ended up giving up feeling stressed and not confident at all. I wouldn’t use it again.

I’ve been wearing this pendant most days, it’s been comfortable. It took me about a day to get used to it, but now I barely notice it’s there. The strap could definitely be a little softer, though. It’s not a huge issue, but for something meant to be worn often, it feels like a basic comfort detail that should be handled with a bit more care...

As someone who spends a lot of time pottering around in the garden, I found the range a bit hit and miss. It works fine indoors, but the signal does drop outside sometimes, which gets a little annoying. It’s okay overall, just not as reliable as I’d hoped...

I got this for my mum. It picked up her fall quickly, which was a big relief. It did miss one small stumble, but that wasn’t too serious. Overall, I’m happy with it. She feels safer at home now. So do I.

I mean, the service was fine and I didn’t really have any major problems, but at the same time it felt way too expensive for what it was. It’s basic, which isn’t necessarily a bad thing, but I kept wondering why I paid that much for something so simple. I’d maybe use it again if the price dropped, but as it is, it doesn’t really feel worth it

I ordered from taking.care the delivery took way too long. I kept checking for updates because that was the main thing I cared about, but there was barely any movement for ages. In the end I had to chase it up myself, which was frustrating. By the time it finally arrived, I’d already lost a bit of confidence in the whole process. Probably fine if you’re not in a rush, but I wouldn’t rely on it for anything you need quickly.

I wasn’t happy with the call centre at all. The person I spoke to sounded irritated pretty much straight away and kept cutting me off while I was trying to explain. Like I said, I had to repeat myself a few times and still didn’t really get a proper answer. It felt like they just wanted to get me off the phone as quickly as possible. Like I said, I wouldn’t expect that kind of attitude from a care service.

I had a frustrating experience with the billing, to be honest. Umm, the amounts I was seeing didn’t really match what I thought I should be paying, and that immediately made me feel uneasy.

The invoice details weren’t very clear either, so I ended up having to go through everything myself to figure out what was going on. That’s the kind of thing I’d expect to be straightforward, not something that takes extra time and second-guessing.

It may have been sorted out in the end, but it definitely left me feeling unsure about the charges. Because of that, I wouldn’t be in a hurry to use taking.care again.

I had to wait a really long time before I could get any help, and it just felt like I was losing time I couldn’t really afford to lose. I get that places get busy, but when you need an answer quickly, sitting around waiting is super frustrating. By the time someone finally got back to me, I was already annoyed and felt like the whole thing wasn’t worth it. I’d rather avoid going through that kind of wait again

I didn’t feel listened to, at all. When I needed help, the staff just didn’t come across as very caring, and I felt rushed the whole time. I mostly got short answers, with no real reassurance, which isn’t what I expected from a service like this. I left feeling more worried, tbh.

i mean, it might be fine for some people, but my elderly mum found it really confusing to use. It just wasn’t straightforward enough for her.

The GPS location was really inaccurate when we actually needed it. It showed my dad several streets away, which gave us a huge scare. When we contacted support, they basically just told us to try again, and then there was no follow-up at all. For something that’s supposed to be a safety alarm, that’s really not good enough.

I’ve dealt with tech support from other companies before, and this was one of the more frustrating experiences. I waited forever, got passed from one person to another, and after all that, my issue still wasn’t fixed...

I signed up thinking it would be straightforward, but the onboarding ended up being more confusing than I expected. The guide kept sending me to different places, and I still wasn’t really sure what I was supposed to do next.
I also had to chase them for basic answers, which was frustrating. Some of the steps didn’t even match what I was seeing on my screen, so it made the whole thing feel harder than it needed to be.

Maybe it gets better once you’re fully set up, but the first experience definitely put me off. For something that’s meant to be simple for families, it didn’t feel very smooth, so I wouldn’t really recommend it based on that...

Just a warning for anyone thinking of reaching out to their customer service: don’t expect much. I had a simple question and somehow got passed around without anyone actually giving me a clear answer. It really felt like they weren’t listening or didn’t care enough to help. it was frustrating and a total waste of time...